Frequently Asked Questions About Selling Valuables in NYC

Potentially. The website shows representative categories and brands, not every item the team may consider. Send a brief description or call before traveling to discuss your item.

Potentially. A damaged item may still have complete-piece, gemstone, component, parts or recoverable-metal value. Do not discard loose stones, broken links, non-running watches or detached components before having them reviewed.

A luxury name is not required. Unbranded pieces may still have value based on precious-metal content, diamonds or gemstones, workmanship, design, age and condition.

Yes, the team may review a single item, multiple related pieces or a mixed collection. No universal minimum or maximum is published because every category is handled on its merits.

It is a no-fee review used to determine whether Buyers of NYC may wish to purchase an eligible item and, when appropriate, what it may offer for a direct purchase. It is not an appraisal for insurance, estate planning, court litigation, loan collateral or tax deduction purposes.

No. A purchase evaluation supports a possible sale to Buyers of NYC. A formal appraisal for insurance, estate, tax, legal, lending or charitable purposes is a separate, documented service that carries specific standards and should not be confused with an offer to buy.

The core purchase evaluation is presented as free and no obligation. You may ask how the item was considered, accept or decline any offer and leave with your property.

No. The team may decide that an item falls outside its current buying scope, needs information that is not available, or is better suited to another market.

The relevant factors depend on the item. They may include material and weight, diamond or gemstone characteristics, brand and reference, originality, condition, documents, marketability and available resale channels.

A purchase receipt may include retail markup, tax, financing, service and the market at the time of purchase. A prior appraisal may use a replacement value for insurance rather than immediate cash resale value in the secondary market.

Photographs can help the team identify a likely category, request useful details and prepare for an appointment. They may not reveal weight, fineness, movement health, alterations, treatments, stone grade or complete condition, so in-person evaluation is required for a final offer.

The team may evaluate precious-metal jewelry, scrap and broken pieces, coins, bars, bullion and other eligible forms. Value can depend on the metal, weight, purity, testing, maker, period and complete-piece marketability.

Potentially. Bullion products may be considered for metal content, fineness, manufacturer, assay packaging and marketability. Coins can also be reviewed for numismatic or collector interest where appropriate.

Potentially. A report can help describe a diamond, but missing paperwork does not automatically prevent evaluation. Mounted stones, treatments, grading variations and condition will be reviewed during the in-person inspection.

Yes, these categories may be considered. The team may review maker marks, period, workmanship, precious metals, diamonds or gemstones, condition, completeness and provenance.

Potentially. Box, warranty card, service records and spare links can support identity and completeness, but a watch may still be reviewable without them.

Potentially. Damage, missing parts, non-operation, polishing, service-replacement components and aftermarket modifications can affect value, but parts or complete-piece routes may still exist.

The team may evaluate eligible loose or mounted gemstones and pearls. Identity, treatment, size, quality, matching, condition, laboratory documentation and current demand may be considered.

Bring the item and any matching pieces, loose components, original parts, spare watch links, boxes, receipts, laboratory reports, prior appraisals, service invoices, certificates or warranty cards.

Usually not. Coin cleaning, jewelry polishing, stone removal, ultrasonic cleaning, watch servicing or refinishing can alter condition or originality. Bring the item as found with any original and replacement parts.

No, but it can be useful supporting information. Documents may help identify materials, measurements, history or prior condition. The team still verifies the physical item directly.

Potentially, if you are the owner or have authority to act. Call before the visit to ask what documentation may be needed. Do not upload wills, letters of administration or confidential legal files through online forms.

You may. Compare what each buyer says it is valuing, whether stones, branded or collectible features were considered, what deductions or conditions apply, and whether the offer is clear and immediate.

Appointments are preferred so the team can plan time for your category and quantity. Walk-ins are also welcome during published business hours.

The current published hours are Monday – Friday: 10:00 AM – 6:00 PM Hours can change for holidays, weather, building access or operations.

Buyers of NYC is located at 36 W 47th St, Booth W07, New York, NY 10036, on the Diamond District block of West 47th Street between Fifth Avenue and Sixth Avenue (Avenue of the Americas).

Common nearby subway options include 47-50 Sts-Rockefeller Center (B, D, F, M) and 49 St (N, R, W). Driving times, parking availability and garage rates vary in Midtown Manhattan.

Call before traveling so the team can confirm the current building-entry route and discuss your needs. Use the MTA Accessible Stations and elevator-status tools when planning travel.

Call in advance. Describe the general categories and quantity without sending sensitive ownership documents. The team can advise how much time to allow and how best to plan the visit.

Expect to present valid government-issued identification before a completed purchase. Applicable secondhand-dealer rules require seller identification and transaction records.

You must own the item or have authority to act for the owner, estate, trust or organization. Requirements can vary by situation. Call before your visit if you have questions about legal authority.

If you accept an offer, the team will explain the available payment method, timing and any transaction requirements before completion. Options may depend on transaction size, company procedures and applicable law.

The team handles inquiries professionally and collects only information needed to respond. Do not send sensitive legal, identity, banking or ownership records through the website.

Use the dedicated evaluation-request form for a limited number of clear item photographs and a brief description. Do not upload government ID, financial records, Social Security numbers or full serial numbers.

Do not send valuables without an approved process and direct instructions from the company. The reconstructed website does not advertise mail-in buying until operations and insured-transit procedures are verified.